Strengthening Your Communication

01
Introduction to Communicating Effectively
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- Meet Stephanie
- Meet Dave
- Communicating Effectively Course Introduction
02
Ways Good Communication Strengthen Relationships
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- Ways Good Communication Strengthens Relationships
03
Ways to Strengthen Your Communication
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- Ways to Strengthen Communication
04
Becoming a Better Listener
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- Types of Poor Listeners
- Being a Better Listener
- Worksheet: Improving Your Listening Skills
05
Tips for Having Difficult Conversations
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- Why We Avoid Difficult Conversations
- Tips for Having Difficult Conversations
- Rob's Strategies for Having Difficult Conversations
- Harpinder's Strategies for Having Difficult Conversations
- Worksheet: Having Difficult Conversations
- Managing Your Stress in the Moment
06
Giving feedback
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- The Importance of Feedback
- Think of feedback as a gift
- Using the Feedback Model
- Handout: The AIID Feedback Model
- The Value of Positive Feedback
- Worksheet: Being Intentional About Delivering Positive Feedback
07
Your Feedback Mission
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- Your Feedback Mission
- Worksheet: Preparing For Feedback Conversations
08
Non-verbal Communication & Body Language
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- Non-verbal Communication & Body Language
- Go Slow to Go Fast
09
Assertive Communication Model
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- Assertive Communication Model
- Using the Assertive Communication Model
- Worksheet: Using the Assertive Communication Model
10
Communicating Effectively Course Summary
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- Have Courage
- Communicating Effectively Course Wrap-up
- Before you go...please give us some feedback